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Why us
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Make a complaint

We'd love to help make things right. Please provide details of your concern below, and one of our team will be in touch. Learn more about our complaints process here.

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What's your full name?*
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What's your email address?*
What's your phone number?*
Do you prefer to be contacted via email or phone?*
Are you a Trade Me Insurance customer?*
Please provide your claim or customer reference number.*
You can find your customer reference number in the top right-hand corner of your Trade Me Insurance documents and in emails from us. It is either called your 'customer reference' or 'policy number'. If you've made a claim, your claim number can be found in the claim confirmation email.
Please tell us what's happened.*
What can we do for you to help resolve this?

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