Contact us
Customer service
Save time and update, claim and manage your insurance anytime online in My Insurance, our easy-to-use self-service portal.
If you need more support, emailing us through My Insurance is the quickest way to get help online.
Don't have a My Insurance account? Register here now.
| Monday to Friday | 8am - 6pm |
| Saturday | 9am - 5pm |
| Sunday | Closed |
Make a claim
You can save an average of five minutes by making your car, house or contents claim online in My Insurance, and even upload supporting documents or photos that can help us validate your claim twice as fast.
Alternatively, you can email us or call us on 0800 950 145.
| Monday to Friday | 8am - 6pm |
| Saturday | Closed |
| Sunday | Closed |
You can also email us at team@trademeinsurance.co.nz or call us on 0800 950 145
Overseas? Call us on +64 9 985 5039
General feedback
Had a great experience with us, or perhaps you have a suggestion for our teams? We'd love to hear your thoughts.
Complaints
Learn how to make a formal complaint, and find out how we go about resolving things, as well as your options for external disputes resolution.
Need extra support?
If your personal situation has changed or you need additional assistance to access our services, we're here to help.
