Contact us
Customer service
For general enquiries or help with an online quote you can chat with us:
| 22nd - 24th Dec | 9am - 5pm |
| 25th - 28th Dec | Closed |
| 29th - 31st Dec | 9am - 5pm |
| 1st - 4th Jan | Closed |
Claims
For all claims enquiries you can call us on 0800 950 145 or email us at claims@trademeinsurance.co.nz:
| 22nd - 24th Dec | 9am - 5pm |
| 25th - 28th Dec | Closed |
| 29th - 31st Dec | 9am - 5pm |
| 1st - 4th Jan | Closed |
You can also email us at team@trademeinsurance.co.nz or call us on 0800 950 145
Overseas? Call us on +64 9 985 5039
General feedback
Had a great experience with us, or perhaps you have a suggestion for our teams? We'd love to hear your thoughts.
Complaints
Learn how to make a formal complaint, and find out how we go about resolving things, as well as your options for external disputes resolution.
Need extra support?
If your personal situation has changed or you need additional assistance to access our services, we're here to help.
